Phoenix is an open-source, non-commercial platform designed to enable peacebuilders and mediators to conduct ethical and participatory social media listening in order to inform conflict transformation work. This manual is intended to assist peacebuilders and mediators in using the Phoenix platform to conduct social media listening processes.
Understanding platform credits
Start here: An overview of Phoenix
Decide where you will get data from
Gathered data output (all platforms)
Experimenting & iterating gathers
Decide how you want to classify data