<aside> 💡 Phoenix was developed by Build Up and datavaluepeople, with the support of the Swiss Federal Department of Foreign Affairs. The code is open source and we aim to host a free platform for approved users. If you are interested in making a donation to help us maintain the code and keep the platform free, please contact us on [email protected]

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About Phoenix

Phoenix is an open source, non-commercial platform designed to enable peacebuilders and mediators to conduct ethical and participatory social media listening in order to inform conflict transformation work.

• Developers can access the code in GitLab, and deploy it. Phoenix code is licensed under AGLP-3.0.
• Peacebuilders and mediators can request access to the platform hosted for free by Build Up by filling out this application form.

The Phoenix platform is user-friendly, and allows peacebuilders and mediators with no technical knowledge of social media listening to:

1. Gather posts and comments from social media platforms, based on search parameters they define;
2. Classify social media accounts as well as the text of the posts and comments, including with simple AI-assisted tools;
3. Explore the data they have collected from social media platforms, by searching it and building an interactive dashboard with graphs, tables and filters.

Our vision is for peacebuilders and mediators to be able to conduct social media listening without having to hire intermediary researchers or companies. Since 2020, Phoenix has been deployed in over 20 countries to support mediation teams, INGOs, UN agencies, and over 20 civil society organizations – in Arabic, Kurdish, Swahili, French and English. In 2023, Phoenix was selected as a featured solution by The Digital Public Goods Alliance and the United Nations Development Programme and showcased in the 2023 Nobel Prize Summit.

Read more:

The Story of Phoenix: from experiment, to tools, to platform

About this Manual

The Phoenix platform is designed to be intuitive to the user, so this manual does not include a step-by-step walkthrough of how to use different functions in the platform with screenshots. Instead, the manual outlines the steps we suggest peacebuilders and mediators follow when conducting social media listening and analysis. This process connects to the platform, and the manual will indicate when you should head to the platform to do something. We suggest you read it with the platform open! We have also included some videos of Build Up team members using the platform to help illustrate how you might use it.

This manual may not answer all the questions you have. If you have a question, reach out to us at [email protected] We will try our best to answer, and you will also be helping us to make this manual more complete. If you think you or your team might need more in-depth training or accompaniment, then we can also offer tailored support and training (but we may ask you to pay for our time).